How to Handle Unprofessional Behavior

Most people think that real estate is all about homes and mortgages, but it’s actually a lot more than that. It’s a profession where you have to constantly be on your toes and be prepared for anything. Unfortunately, this also means you sometimes have to deal with unprofessional behavior from clients and colleagues. Here are three tips for handling unprofessional behavior in the real estate world.

1. Remove the Emotion

In any real estate transaction, it is important to remain calm and professional. Emotions can cloud judgement and lead to poor decisions. If you find yourself getting angry or upset, take a step back and try to understand the other person’s perspective. It is also important to avoid getting personal. This is a business transaction, and it should be treated as such. Take a deep breath and try to relax. Maybe even take a 5 minute break to clear your head (and emotions). In order to get the best possible outcome, it is important to remain calm and level-headed throughout the process.

2. Put it in Writing

In the real estate industry, it is essential to communicate with clients in a professional and clear manner. Putting everything in writing helps to avoid misunderstandings and remains unprofessional. This can be via email, text, or even a phone call that is then followed up with an email. By taking this precaution, you will avoid problems down the road and maintain a good relationship with your clients and other agents. This also helps with point number 1-removing the emotion. Take the time to carefully craft your message, then go back and review it before sending it.

3. Get Your Broker Involved

It’s always best to try and solve your own problems before going to your broker. After all, they’re usually busy with their own work and don’t have time to hold your hand through every little issue. However, there are some situations where it’s necessary to get them involved. If you’ve tried everything you can think of and you’re still stuck, then it’s time to ask for assistance. It’s better to ask for help then to make a mistake that could cost you or your company money.


I hope you never have to deal with unprofessional behavior in the workplace, but if you do, know that there are solutions. By removing emotion from the equation, using written communication, and getting your broker involved, you can handle the situation in a way that is respectful and productive for all parties involved. Have you ever had to deal with unprofessional behavior at work? If so, what solutions did you use? Let me know in the comments section below!

If you missed The Rules of Real Estate, a quick review of these rules can also help you stay on the side of professional.

If you’re ready to take your real estate career to the next level, but don’t know where to start or have a solid plan in place for your business, you might want to check out my 90 days to Success Coaching Series.

If you’re looking for more ideas to implement into your real estate business to achieve success, be sure to read The Standout Agent, available on Amazon and everywhere books are sold. There’s a reason why it quickly became a #1 seller!

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